When it comes to our customers, we believe in transparency and in leveraging technology to create the best customer experience possible.
Each week, after we finish servicing your pool, you will receive an email from our team containing:
At PoolSense, our philosophy is simple. We pair consistent and reliable pool service with top-notch customer service.
Our customers know that they can rely on us to keep their pools sparkling clean year-round. More importantly, our customers know that we care. We treat every pool as if it were our own, and ensure that we are available to address any questions or concerns as quickly as possible.
We understand you have many options when it comes to pool service in San Diego, and we appreciate your consideration. On behalf of the team here at PoolSense, we look forward to serving you.
Does PoolSense require a long-term contract?
No. Our service plans are month-to-month. You can discontinue service at any point in time. We just kindly ask that you provide us with 30 days advance notice
How will I be billed?
Our customers are auto-billed on the 1st day of each month. For convenience, we offer two auto-pay options, either credit card or ACH (bank draft).
Are filter cleans included in my monthly rate?
Our monthly service rate does not include filter cleans. We perform filter cleans on a quarterly basis for all of our customers, and we bill for those separate from the monthly service charges once the filter clean is performed.
Are chemicals included in my monthly rate?
All standard chemicals (such as chlorine and acid) are included in the monthly service rate. However, we use specialty chemicals in your pool on a weekly basis (such as conditioner, algaecide, and water clarifiers). We bill on a semi-annual basis for those specialty chemicals at a rate that varies depending on the size of your pool.
